Here at London Review Lady, our mission is to empower you to make informed choices at the checkout. But when things go wrong, we equip you with the consumer laws you need to fight back and confidently resolve the issue. Our advice is only for informational purposes and does not replace the legal advice of a solicitor.

Delivery Liability (The Safe Place Scam)
Section 29 of the Consumer Rights Act 2015


The 6-Month Reversed Burden of Proof
Section 19 (14) of the Consumer Rights Act 2015

The Ghost Refund & The Acquired Reference Number
The legislation & The Metric Refund Time Limits (Consumer Rights Act 2015, s.20(15) & CCRs 2013, Reg.34
The 'Law in a Nutshell' cards and copy-and-paste templates provided by London Review Lady do not constitute formal legal advice. While every effort is made to ensure the accuracy of the statutory references, consumer law is subject to change. Using these templates does not create an attorney-client relationship. If your dispute involves high-value litigation, please consult a qualified legal professional or Citizens Advice.